A small team of highly motivated kratom enthusiasts. As a hobby to source the best for us turned into a business. The owner left a good job of 20 years to start a company driven by passion and the pursuit to changing lives. We follow strict guidelines for all our products from regulatory over site to manufacturing. Licensed by the Oregon Dept. of Agriculture and process under Good Manufacturing Practices.
Vendor Questions and Answers
Q: What year did you begin?
A: We started our business in May of 2016.
Q: What was your motivation for starting your company?
A: We started out in 2016 as a small shop with a small following. Offering high quality at affordable prices with our own unique twist just for friends. Kratom has made a profound positive effect on the life of the owner and left a good job of 20 years spread this amazing leaf to others who could benefit.
Q: What are your future plans for the company?
A: To continue to provide the highest quality kratom for our customers. It’s not about volume and bulk cheap low quality kratom. We import small high quality batches, not containers of low quality leaf. We plan to continue to grow in the industry as legalization and the Kratom Consumer Protection Act is passed across the country.
Q: What separates your company from others like yours?
A: We are the only kratom company that I know of Pasteurizing all our kratom powders. We have built specialize equipment to be able to do this but it is still done by hand and is a very time consuming process. This is to ensure all our kratom powders have the lowest micros and stay safe to the customer. We have an ISO 7 cleanroom for processing all our kratom products. We have invested over $200,000 in 2020 into our facility to make sure we have the equipment, procedures and personal to provide the absolute best leaf one can get. We provide the highest VALUE for your hard earn dollar.
Q: What are your top 5 products and why?
A: Our 60:1 Kratom Extract because of the quality and PRICE we offer it at. Were else can you get 12.5g’s of high quality extract for $15. Our Ultra Enhanced and Red Queen blended products are also very popular. All our TKS Stains are the very best of what we have to offer.
Q: What specials do you offer?
A: Full time coupon code ILK10 for 10% off everything in checkout. This can be on top of Rewards Points and Customer Loyalty Discount as well as a discount for the payment method selected. If paying with cash in mail we offer a 20% discount or Bitcoin a 10% discount so if you are a regular customer and pay in one of these ways as well as using a coupon code some get up to 40-50% off there orders regularly.
Tell us more about your customer service?
A: We have a dedicated kratom chat bot and help desk on the site, during our business hours you can chat with us directly. Off business hours our bot can answer your questions. We have a dedicated Help Center and Community Forum here: https://thekratomsyndicate.zendesk.com/hc/en-us
We have a Kratom Bot messaging platform to help with basic questions, just text 503-207-7399 and a 30 day return policy can be seen here: https://thekratomsyndicate.com/returns-and-refunds/. We have integrated a returns feature directly into your “My Account”, just select the previous order and products you like to return and you can automatically start a return. Upload images, integrated chat feature all directly in your account.
We have an aftership program that emails you updates of your package as it moves through the mail and you can recieve a text message once your package is delivered.
We offer an option to completely remove your data and account with us with the new “do not sell” policy that California has implemented. We are fully compliant with that new law, most others kratom businesses have no clue what that is.
We have over 2,000 reviews on our site, 4.9 out of 5 on our facebook page
Q: Are your cGMP certified?
A: We have been 3rd party audited for cGMP’s, inspected and licensed with Oregon Dept. of Agriculture, FDA registered. We are an AKA Qualified Vendor. Our cleanroon has been inspected and certified by IND Analytical and complies with ISO 14644-1:2015
Q: Tell us about any awards or certifications your company has received?
A: Employees have been through NSF GMP training coarse. Our name is patented and trademarked by United States Patent and trademark office. AKA GMP Qualified Vendor. ISO certified cleanrooms. Our scales are certified by Oregon Deptartment of Agriculture.
Q: Tell us your company’s story?
A: Please read above.
Vendor Contact and Social Media
Address:TKS PO BOX 1297
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